Privacy Policy
Effective Date: December 5, 2025
Elite Mortgage Corp. (“we,” “us,” “our”) is committed to protecting the privacy and security of personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
This Policy applies to all individuals who interact with us, including borrowers, investors, mortgage brokers, service providers, and visitors to our website.
What Is Personal Information?
“Personal Information” includes any information about an identifiable individual. This may include, but is not limited to:
- Name, address, phone number, and email
- Date of birth and identification information
- Financial and credit information
- Employment and income details
- Property information and mortgage details
- Investment information and KYC documentation
- Any other information provided to us in connection with a mortgage or investment inquiry or application
How We Collect Personal Information
We collect personal information in various ways, including:
- When you submit a form or inquiry through our website
- When you apply for a mortgage or investment
- Through documentation provided by borrowers, investors, or mortgage brokers
- Through third-party service providers such as appraisers, lawyers, accountants, and credit agencies
- Through communications with our team (email, phone, in person)
How We Use Personal Information
We use personal information for purposes including:
- Assessing and processing mortgage or investment applications
- Underwriting, funding, servicing, and administering mortgages
- Investor onboarding, administration, and reporting
- Verifying identity, creditworthiness, and property details
- Meeting legal, regulatory, audit, and compliance requirements
- Communicating with borrowers, investors, and brokers
- Responding to inquiries and providing customer support
- Internal risk management and record-keeping
We will not use personal information for purposes other than those identified at the time of collection unless permitted or required by law.
Consent
By providing personal information to us, you consent to its collection, use, and disclosure for the purposes described in this Policy.
You may withdraw your consent at any time, subject to legal or contractual obligations. Withdrawal of consent may impact our ability to provide certain services.
Disclosure of Personal Information
We may disclose personal information to:
- Legal counsel
- Appraisers and valuation firms
- Mortgage brokers involved in the transaction
- Credit reporting agencies
- External auditors and accountants
- Our Exempt Market Dealer (for investor onboarding)
- Government agencies, regulators, or law enforcement when required
- Third-party service providers who assist with administrative, legal, or technical support
We do not sell or rent personal information to third parties for marketing purposes.
All third parties receiving personal information are required to protect it in a manner consistent with this Policy.
Data Security
We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information, including:
- Secure storage of digital and physical records
- Restricted access to personal information
- Encryption and secure data transmission
- Employee training on privacy and confidentiality
- Regular software and system updates
Despite these measures, no method of transmission or storage is completely secure. We cannot guarantee absolute security.
Retention of Personal Information
We retain personal information only as long as necessary to fulfill the purposes for which it was collected, and to meet legal, regulatory, or contractual requirements. Information that is no longer required is securely destroyed or anonymized.
Accuracy
We take reasonable steps to ensure personal information is accurate, complete, and up to date. Individuals may request corrections to their information at any time.
Access to Personal Information
You may request access to the personal information we hold about you, subject to legal restrictions. Requests must be submitted in writing to our Privacy Officer (details below).
We will respond within a reasonable time and in accordance with applicable privacy laws.
Cross-Border Data Transfers
Some personal information may be stored or processed outside of Canada by third-party service providers. In such cases, the information may be subject to foreign laws. We ensure appropriate safeguards are in place for cross-border transfers.
Privacy Officer & Contact Information
For questions, requests, or complaints regarding this Privacy Policy or our privacy practices, contact:
Privacy Officer
Elite Mortgage Corp.
2420 McCallum Rd #201, Abbotsford, BC V2S 6R9
Updates to This Policy
We may update this Privacy Policy from time to time. The most recent version will always be available on our website, along with the date it was last updated.